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Samaritans: How to Listen: Tools for opening up conversations when it matters most

Samaritans: How to Listen: Tools for opening up conversations when it matters most

Samaritans: How to Listen: Tools for opening up conversations when it matters most
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Samaritans: How to Listen: Tools for opening up conversations when it matters most

Samaritans: How to Listen: Tools for opening up conversations when it matters most

Overview

A practical and valuable guide to how to become a better listener in every area of your life

Samaritans have always been there in times of trouble, but we don't only need good listeners when we're in a time of crisis - we need them when we're struggling to make a decision, dealing with a difficult situation, or simply having a bad week. Samaritans believe that every one of us can be a better listener in our everyday life, strengthening relationships and offering support to those around us.


In this friendly and approachable book, readers will discover:
  • How to open up a conversation with someone who might be struggling
  • How to listen fully
  • How to empathise and reflect rather than problem solve
  • How to use gentle encouragement to help others share their stories
  • The power of listening without judgement



With helpful tips from real Samaritans, and advice on how these techniques can be adapted for different situations, this important book can help to make each of us a better partner, friend, parent and colleague.

Product Details

ISBN-13: 9780857839404
Publisher: Octopus Books
Publication date: 05/25/2021
Pages: 192
Sales rank: 1,083,030
Product dimensions: 5.80(w) x 8.20(h) x 0.70(d)

About the Author

Samaritans was founded in 1953 by vicar Chad Varah, who wanted to offer a listening service to anyone who was struggling and contemplating suicide. The charity also works with schools, local communities, prisons and hospitals to provide emotional support to those who need it. They work closely with researchers and campaigners to continually raise awareness and improve mental health services.

Table of Contents

Foreword by His Royal Highness The Prince of Wales 7

Preface Michael Palin: Listen and Learn 8

This book 9

Part 1 Why Listening Matters

Chapter 1 Why listening is important 13

Chapter 2 Loneliness and togetherness 29

Chapter 3 Understanding stress 39

Chapter 4 How to tell if someone needs to talk 49

Part 2 How to be a Better Listener

Chapter 5 How to start a tricky conversation 65

Chapter 6 Learning to listen 79

Chapter 7 Don't give advice 93

Chapter 8 Don't make it about you 115

Part 3 Practical Support and Self-Care

Chapter 9 Practical ways to help 133

Chapter 10 Accept it's OK to not be OK 151

Chapter 11 Self-care when supporting others 169

Chapter 12 Next steps 179

Conclusion: Over to you 185

Resources

The Samaritans listening model 186

Where to seek further support 187

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Self-Help & Relationships
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