Table of Contents
Introduction 1
Part I: What Is Business? 5
Chapter 1: Understanding Business and Business Studies 7
Chapter 2: Identifying the Internal and External Influences on Business 21
Chapter 3: Using Business Analyses 37
Chapter 4: Making Decisions 61
Part II: How Business Works 75
Chapter 5: Structuring and Evolving Organisations 77
Chapter 6: Meeting Stakeholder Demands 91
Chapter 7: Organising for Success 103
Part III: How to Be a Business and Do Business 119
Chapter 8: Understanding Business Strategy 121
Chapter 9: Creating Great Products and Services 137
Chapter 10: Marketing Your Products or Services 151
Part IV: Money, Money, Money 171
Chapter 11: Understanding Finance 173
Chapter 12: Structuring Accounts 193
Chapter 13: Investing in the Present and in the Future 211
Chapter 14: Using Numbers in Business 231
Part V: The Awkward Bit: The People! 245
Chapter 15: Knowing People 247
Chapter 16: Managing Human Resources 269
Chapter 17: Handling Employee Relations 289
Part VI: Putting It All Together 307
Chapter 18: Examining Operations 309
Chapter 19: Delivering Great Projects 327
Chapter 20: Using Technology to Your Best Advantage 341
Part VII: The Part of Tens 357
Chapter 21: Ten Tips for Succeeding at Business School 359
Chapter 22: Ten Ways to Put Your Knowledge to Work Outside the Classroom 367
Index 375
